91% of consumers say that positive online reviews make them more likely to use a local business!
There’s no better way to build trust online than genuine positive reviews about you and your business.
Scared of negative reviews? Don’t be!
Our platform helps stop negative reviews in their tracks by instantly alerting you when a customer leaves a negative rating and encourages the customer to leave private feedback instead of writing a public review.
So don’t let your fear of negative reviews stop you from getting the praise and recognition your business deserves!
Google reviews are a key ranking factor for local search!
Google is consistently putting more and more weight behind local business reviews because they want their users to find the best local businesses.
Don’t ignore Google and fall behind your competitors!
We make gathering customer feedback even easier with hundreds of integrations on popular CRM, scheduling, and accounting platforms.
So whether you use Xero, Hubspot, Pipedrive, Acuity Scheduling, or something else, we can make your life easier by automating your review requests.
… and 86% of consumers read reviews for local businesses (including 95% of people aged 18-34)
Your customers can leave you a glowing review with just a single click. Our review flow helps your business maximise the number of 3rd party reviews for your business.
Default messaging that fits your brand is great, but we know every customer is different. So we give you the ability to personalise every request before you send it.
When customers receive and respond to your review requests, it looks like it’s coming from you! Your logo, your colours, your messaging. After all, they’re your customers.
Don’t worry about scheduling your requests for the perfect time of day. We’ll automatically schedule your review requests and send them when customers are most likely to take action.
Increase customer response rates and engagement with SMS boosts! With smart SenderID technology, the customer will immediately recognise that it’s you sending the request.
Integrate with your existing systems to automate the entire request process. We’ll work with you to implement a process that works with your existing systems so you can request reviews on autopilot.
Save time and energy with our advanced followup logic. Send the request once and we’ll automatically follow up with the customer based on how they respond to your request.
Know how each customer responds to your request with in-depth tracking! You’ll easily see who has responded to your request and who hasn’t right in your dashboard.
Stop negative reviews in their tracks with sentiment routing. Happy customers will be directed to your platform of choice while unhappy customers will be asked to leave private feedback.
Have different review profiles you want to build reviews on? No problem! You can connect multiple 3rd party profiles to your business to build the profiles that are important to you.
If the customer doesn’t see your request in their inbox, they can’t action it. That’s why we’ve designed our emails to maximise deliverability and provide the feel of a personal email.
Boring, but important! We include all of the opt-out messaging required by Australian law so you don’t have to worry about it.
Just like review profiles, depending on your plan, you can add more than one business location to your account. See our current plans here for details on multiple businesses.
Yup…we don’t have any lock in contracts.
Let’s say you use Hubspot to manage your customers. You could create a ‘Send Review’ field within your contact’s properties with values of ‘Yes’ and ‘No’.
We’ll configure Get Service Reviews to connect to your Hubspot account and viola…every time you set a contact’s ‘Send Review’ field value to ‘Yes’, we’ll send them a request. You’ll never leave Hubspot.
We’ll work closely with you to understand your business processes and your systems to design a ‘trigger’ that works for you.
Yup…we don’t have any lock in contracts. Our paid plans do offer reduced pricing for annual payments, but you can cancel a monthly plan at any time.
Absolutely, and that can still work. But by doing that you don’t have the ability to filter out negative reviews or automatically follow up with customers that don’t take action. Our platform is designed to save you time and energy by automating the process as much as possible.
At this moment, hard to say 🙂
We’re based in Newcastle, NSW and have an office right in the heart of the city.
If you’re in the area, we’d love to see you, just send us a support ticket and we’ll grab a coffee.
No, not at all! In fact, in 2019, over 66% of customers have left a review for a local business. Most after being asked to leave a review.
You can hope a happy customer leaves you a review, or you can ask. You’ll definitely get more reviews if you ask.